For any questions or queries, checkout our frequently asked questions or contact the team today!
What happens if you have a power cut or if there is a fire or flood?
At the CCTV Monitoring premises, we have an extensive UPS and Generator back up supply. We also have wireless Broadband and 3G, to ensure, regardless of power cuts or BT outages, we stay up and running. In the unlikely event of fire or flood and our control room being out of service, we have developed a disaster recovery plan that ensures the continuation of monitoring via our cloud based service.
How does the system work in residential areas?
We try to keep disturbance to a minimum in all locations, however in residential areas we appreciate that this becomes even more important. We use Infrared Cameras to keep light pollution to a minimum and never use recorded audio warnings. Many systems utilise an automated audio response which is triggered every time an alarm is created. However, because our monitoring staff assess each individual alarm we can only respond to genuine threats, minimising the disturbance caused to residents and pedestrians.
Can I view the cameras myself?
Yes, we can provide you with a PC where the full building site surveillance system can be viewed. This offers full functionality to the user and can be installed anywhere on site. The cameras can also be set up on any existing PC as long as it has internet connectivity. For mobile users, you can view the cameras from any smart phone (iPhone, Samsung Galaxy, etc.), however this does require the download of an application. Using it you can only access limited functionality due to the restrictions of the device.
How do I know you are responding to alarms on my building site?
We take the quality of service we offer very seriously. Along with viewing the live surveillance footage you are able to see every single alarm activation on your site via a supplied report. The report shows the response of our CCTV monitoring staff and the time scale it was carried out. You can also build custom reports to offer complete transparency. We can print reports directly from our systems if you require.
Is it possible to retrieve footage from past events when the system was not armed?
Yes, because your system is recording 24 hours a day we can retrieve images when the system is not sending alarms to our monitoring station. However, if the footage is to be taken from a dome camera we are unable to guarantee the direction in which the camera will be looking. Again, and subject to current Data Protection/GDPR legislation, if you require building site surveillance footage burning from working hours please contact us for details.
Is it possible to access a previous events footage?
Yes, we are able to retrieve building site surveillance footage from past events. However, because the system uses hard drive storage, we can only keep the footage for around 3 months (the exact figure is dependent upon frequency of alarms, image quality settings, etc). The footage can be supplied on a CD, DVD, USB Stick or E-Mailed directly. Alternatively, you can use the PC supplied to do this, details can be found within the handover pack or alternatively you can call one of our team on 01422 480 010.
Are the monitoring team constantly watching all cameras?
No, the building site surveillance systems we install work using PIR detection. Although the cameras are recording continually, we only view images if movement onsite triggers an alarm. During working hours when the system is unarmed we will not view any images.